What Records Should You Keep for a Bag Order?

Keep the seller’s details, what you ordered and paid, the return policy, the shipping promise, all messages, and the statement showing the payment. The FTC lists these records for online purchases, and they are what you will need if something goes wrong.

The FTC’s list

The FTC says to keep information about:

• the company name and website;
• what you ordered, the date you ordered it, and what you paid;
• the seller’s return policy;
• the company’s promise to ship, and the date it made the promise;
• all email, text and other communication with the company;
• your credit card or bank statements that show how you paid.

How to organise it

1. Make one folder per order, in email or in your phone’s photos.
2. Save a screenshot of the listing, the price, the policy and the checkout page before you pay.
3. File the order confirmation and the shipping notice.
4. Save the tracking page when it shows delivery.
5. Add photos of the bag and the packaging on arrival.

When you will need them

When a bag is late, wrong, damaged or not delivered, or when you want to return it, these are the records that support a request to the seller, a card dispute or a report to the FTC.

Where this answer stops

This is general advice based on the FTC’s guidance. It is not a legal requirement to keep records, but without them your claim is harder to show. Keep them as long as a return, warranty or dispute window could be open.