Can You Cancel a UK Bag Order in 14 Days?

Usually yes: 14 days to cancel after delivery, then 14 more days to return, with a refund due within 14 days.

Published October 28, 2026 · 3 min read · Topic: Orders, Shipping & Returns · Orders & returns

Typical situation

You bought a bag online from a UK seller, it arrived yesterday, and you have changed your mind. You want to know whether you can send it back for a refund.

Main answer · berabags Editorial Team · Consumer-rights view

Usually yes. For goods bought online, by phone or by mail order from a UK business, you can generally cancel for any reason within 14 days of receiving them, and you then have a further 14 days to send them back. GOV.UK sets this out, together with the seller’s duty to refund.

What the 14 days mean

The cancellation period starts when you receive the goods.
You do not have to give a reason.
After you tell the seller you are cancelling, you then have a further 14 days to return the goods.
The seller must refund you within 14 days, according to GOV.UK, and the refund should include the standard delivery cost.

What to do

Tell the seller in writing that you are cancelling, and quote the order number.
Keep proof of when you sent your message.
Return the bag in the condition in which you received it, with its packaging and tags.
Send it by a tracked service and keep the receipt.
Chase the refund after 14 days from the seller’s receipt of your cancellation or the goods.

What may differ

The seller can tell you before you buy that you must pay the return postage. Goods made to your order and some other categories are excluded from the right to cancel. Sellers can deduct for a drop in value caused by handling that goes beyond inspection.

Where this answer stops

This is general information based on GOV.UK for UK consumers buying from businesses. Rules differ in other countries and for private sellers, and the details can change. This is not legal advice.

Sources and further reading

Three more perspectives

berabags Editorial Team · Purchasing view

Before you buy, check the seller’s own returns page. It can be more generous than the legal minimum, for example with a longer window, but it must not give you less. Keep a screenshot of the policy on the day you order.

berabags Editorial Team · Selection view

Inspect the bag soon after it arrives, and keep it as it was: tags on, packaging kept, no use outdoors. You may handle it to decide whether to keep it, but a bag that is worn or damaged by you can lead to a deduction from the refund.

berabags Editorial Team · Use view

Put the cancellation in writing, keep proof of when you sent it, and send the bag back with a tracked service. Keep the postage receipt, since the bag is your responsibility until the seller has it, unless the seller collects it.

Independent and unofficial. berabags is an independent editorial site. It is not affiliated with, endorsed by or sponsored by any bag brand, retailer, airline or agency named on this page. This page contains no affiliate links; if berabags adds any in future they will be labelled. Rules and policies change, so check the linked source before you act. This is general information, not legal, medical or professional advice.